Ozone

Terms and Conditions

Last updated 13 October 2026. These terms apply to the website plans of Polaris Labs LLC, DBA Ozone Group (“Ozone”), Makeover, Growth and Revenue (Part A), and to nearshore developer seats and platform licenses (Part B).

Part A. Website plans: Makeover, Growth and Revenue

1. Service overview

Makeover, Growth and Revenue are website plans built on WordPress. Every plan starts with a base website makeover, then runs monthly with hosting, care and support by a senior team.

  • Makeover: $190 USD a month. A studio-designed website for service businesses that need to look current and stay easy to run: 5 sections and 1 blog section, contact form and Google Analytics, on-page SEO basics, 30 minutes of edits each month, a quarterly performance report, and support within 2 business days.
  • Growth: $490 USD a month. A website built to bring in leads and bookings: booking and quote forms connected to your CRM, Meta and Google ad tracking on every lead, local SEO, schema and AI-search readiness, 2 hours of edits each month, 1 new landing page per quarter, and support within 1 business day. Optional: an MCP connector to push quick site edits with AI; Ozone restores backups or steps in whenever needed.
  • Revenue: $790 USD a month. A WooCommerce store built to win back lost sales, for online stores already running ads: cart recovery on abandoned carts, advanced pixel tracking on every cart event, email and SMS capture, upsells and bundles, 4 hours of edits each month, 1 new landing page per month, and same-business-day support. Optional: an MCP connector to push quick site edits with AI; Ozone restores backups or steps in whenever needed.

Billed annually, every plan is 20% off: $152, $392 and $632 USD a month.

Every plan includes:

  • Hosting, or support on a client-provided server
  • Updates, backups and security
  • Bilingual support in English and Spanish
  • Real-time Slack communication when available
  • Access to Ozone’s ticketing system

2. Plan scope

Each plan covers its base makeover and the monthly services it lists, on WordPress.

  • The base makeover is a one-time fee of $2,100 USD. It gets you a standard static website with 5 sections and 1 blog section, designed and built in up to 4 one-week sprints.
  • A makeover takes 2.5 weeks from kickoff: a 1-week design sprint and a 1-week development sprint, each approved within 2 days. Extra rounds run as 1-week sprints, up to 4 in total; more time is quoted separately.
  • Ozone polishes your existing text so it reads as well as it looks. Full copywriting is available as an add-on.
  • Extra pages, custom features or a WooCommerce store build are quoted separately, and work starts after you approve the estimate.

Unless agreed in writing, the plans do not include:

  • Large one-time redesigns or rebrands
  • Extra pages, custom features or a WooCommerce store build beyond the base makeover
  • Full copywriting
  • Photography or video production
  • Third-party software license fees
  • Paid plugins, themes or external subscriptions
  • Ad spend or campaign management
  • Emergency work caused by third-party systems outside Ozone's control

Work outside this scope is quoted separately.

3. Support channels and availability

Support runs through the client dashboard ticketing system and approved channels such as Slack. Live support hours are Monday to Friday, 9:00 AM to 5:00 PM Eastern, excluding holidays, unless agreed otherwise in writing. Urgent issues sent outside those hours may be reviewed through the ticketing system, but response and resolution times are not guaranteed outside support hours.

4. Response times

Ozone aims to respond promptly. All timelines are estimates, not guarantees. Typical first-response targets:

  • Critical outage or major error: as soon as reasonably possible during support hours
  • Standard support request: within the time your plan lists, 2 business days on Makeover, 1 business day on Growth and the same business day on Revenue
  • Small development or design requests: scheduled by workload and priority
  • Larger requests: estimated separately before work begins

Completion times depend on complexity, approvals, third-party dependencies and how quickly the client responds.

5. Billing and payment

Plan fees are billed monthly, or annually at 20% off, in advance, and renew automatically unless cancelled as described in section 6. The one-time base makeover fee is charged with the first payment. Extra pages and work outside the plan’s scope are quoted separately. Contracts and payments are handled securely online. Late payment may lead to suspension of services, support access, hosting-related services or deployments until the account is current.

6. Minimum term, cancellation and pause

Plans have a 3-month minimum term. After that, your plan runs month to month, and you can cancel with 30 days’ notice. You may also ask to pause the plan; a pause must be confirmed by Ozone in writing and starts on the agreed date. Paused plans include no active support, development or monitoring unless specified. No partial-month refunds are issued after a renewal has been processed, except under the 14-day guarantee below.

7. 14-day money-back guarantee

If you are a new client on Makeover, Growth or Revenue and decide within the first 14 calendar days that Ozone is not the right fit, Ozone refunds your first monthly payment in full. The one-time base makeover fee is also refunded in full if you cancel before design work starts; once design work has started, it is not refundable. The guarantee covers the first month of a new plan only. It does not cover hourly work already approved and completed, third-party software, plugin, theme or hosting charges paid to outside vendors, or custom projects quoted separately. To claim it, write to Ozone within the first 14 calendar days of your purchase.

The guarantee applies to the website plans only. It does not apply to developer seats or platform licenses under Part B.

8. Hosting

Hosting is included in every plan, or provided through a hosting vendor you own. If Ozone hosts the site, Ozone manages the environment reasonably needed to run it. If you use your own provider, you keep the hosting account active, give Ozone the access the work requires, and accept that Ozone is not responsible for outages, limits, billing disputes or restrictions on the provider's side.

9. Client responsibilities

The client agrees to:

  • Provide accurate information and timely feedback
  • Keep valid payment details and pay invoices on time
  • Supply the credentials, approvals and assets the work needs
  • Give Ozone access to the ad accounts the pixel and API tracking needs (Growth and Revenue)
  • Hold the rights to any material, content or data given to Ozone
  • Keep backups of critical business data unless Ozone has agreed in writing to manage them

Delays in approvals, access or materials delay delivery.

10. Intellectual property

Unless agreed otherwise in writing, the client owns the final approved work created specifically for them once it is paid in full. Ozone keeps its pre-existing materials, methods, frameworks, tools, code libraries, processes and know-how. Third-party plugins, themes, tools and integrations stay under their own licenses.

11. Confidentiality

Both parties keep confidential any non-public business, technical, financial or operational information shared for the services, and disclose it only to team members or contractors who need it to do the work and are bound by the same obligation. This does not cover information that is public, already lawfully known, independently developed, or required by law to be disclosed.

12. Limitation of liability

Ozone provides the services with reasonable skill and care. Ozone is not liable for indirect, incidental, special or consequential damages, including lost profits, lost data, lost business opportunities or third-party claims arising from the services. To the extent the law allows, Ozone's total liability under these terms is capped at the amount the client paid Ozone in the three months before the event giving rise to the claim.

Part B. Nearshore developer seats and platform licenses

Sections 13 to 23 apply when you hire an Ozone nearshore developer seat and receive with it an open license to one or more of Ozone's platforms: Revive, Second Order and ROAS Link. Where Part B and Part A differ, Part B governs the seat and the license.

13. Developer seats

A seat is one senior full-stack developer, based in Colombia and working on US Eastern time, assigned to your account.

  • Full-time seat: 160 hours a month, exclusively yours, $3,900 USD a month.
  • Part-time seat: 80 hours a month, on your hours, from $2,500 USD a month.
  • Both seats run month to month. Recruiting, payroll, taxes and management are included. There are no recruiting fees.
  • Work ships through an agentic pipeline: agents draft on a staging copy of your site, a senior engineer reviews, you approve, then it ships. Production is not touched without your approval.

14. Seat billing and cancellation

  • Minimum term is one month, paid in advance via PayPal or Payoneer.
  • Seats renew month to month. You may cancel any time after the first month; cancellation takes effect at the end of the current paid month.
  • No partial-month refunds once a month is paid. The 14-day guarantee in Section 7 does not apply to seats.
  • Late payment may lead to suspension of the seat, the deployment and support until the account is current.

15. Open license to the platforms

While your seat runs you hold an open license to the platforms included with it.

  • A full-time seat includes all three platforms. A part-time seat includes one platform of your choice.
  • The license covers the source code, the database schema, and the agent instructions and prompts of the licensed platform. Your team may read and change any of them.
  • Each client runs its own deployment with its own database. Nothing is shared between clients.
  • Every change made for your store stays in your deployment.
  • The platforms are not sold on their own and there is no SaaS tier. The license comes with a seat, or as the continuation license in Section 17.

16. Accounts and services in your name

The seat and the license do not include the third-party services the platforms run on. You contract these in your name and the provider bills you directly, so your conversations, your data and your spend never pass through Ozone's accounts.

  • Revive: a WhatsApp Business API provider account (Save a Playa runs on WATI; Ozone sets one up if you have none) and a Claude API key, billed by Anthropic to you for every message the agent writes.
  • Second Order: a WhatsApp Business API provider account for broadcasts (WATI) and an email sending account (SendGrid).
  • ROAS Link: read access to your Meta ad account.
  • All three: a store that can send an order webhook. The connectors ship for WooCommerce; adapting them to another CMS or a custom store is developer work inside your seat.

17. When the seat ends

If you end the seat, you keep everything: the core of the platform and every customization made for your store stay in your deployment, running where they are. Keeping it running is a continuation license, month to month, with no development hours included.

  • Revive, Second Order and ROAS Link: $900 USD a month each, flat. Covers the codebase with its updates, the server, and support by ticket; Revive tickets are answered within 24 hours.
  • Development hours under a continuation license are billed at $60 USD an hour.
  • A continuation license can be replaced by a new seat at any time; the license then folds back into the seat.

18. Data, access and limits

  • The connectors read your orders and customers and write nothing back to your store. ROAS Link is read-only against Meta and against the store.
  • Your data lives in a database dedicated to your account, not shared with other brands. Credentials are encrypted at rest.
  • Revive writes inside WhatsApp's 24-hour window. Once the window closes it uses only pre-approved message templates. Every send is capped and can be switched off. The platform cannot reach anyone at any time, and Ozone will not claim that it can.
  • Second Order contacts nobody twice in a month on the same channel, or more than three times without a purchase.
  • A person decides every change to an agent. Proposed changes to instructions are reviewed and applied by a person; nothing is applied automatically. Budget decisions on ad accounts are made by a person; the platforms write nothing back to Meta.

19. Google Ads connection in ROAS Link

  • The Google Ads connection in ROAS Link is read-only. ROAS Link reads reports; it never creates, edits, pauses or deletes campaigns, ads, budgets or account settings.
  • You may connect only a Google Ads account that you own or that you are authorized to manage.
  • Google Ads data is also subject to Google's terms and to our Privacy Policy, which explains how ROAS Link handles Google user data.
  • You can disconnect at any time by revoking ROAS Link's access in your Google Account.

20. Results are not guarantees

The figures published on Ozone's pages for Revive, Second Order and ROAS Link are measurements from one store's live deployment, dated on the page. They are not a forecast or a guarantee of your results. Conversion rates, repeat rates and return on ad spend depend on your catalogue, your traffic, your team and your market.

21. Your responsibilities under Part B

  • Keep one person on your team who answers WhatsApp today and can work beside the agent during the first weeks.
  • Provide the accounts and access in Section 16 and keep them active and paid.
  • Make sure you have the right to contact the customers in your store's data, and that your messaging complies with WhatsApp's policies and the laws that apply to you.
  • Review the agent's instructions and any proposed change before it is applied.

22. Intellectual property under Part B

Ozone owns the platforms. The open license lets you run, read and modify the licensed platform in your own deployment, for your own store, for as long as a seat or a continuation license is active, and keep the customizations made for you. It does not allow redistribution, resale or sublicensing of the platform. Your store data, your conversations and your customer records remain yours.

23. Support under Part B

  • While a seat runs, support is part of the seat: Slack, tickets and calls, in English or Spanish, on US Eastern time.
  • Under a continuation license, support is by ticket. Revive tickets are answered within 24 hours; Second Order and ROAS Link support is included as described in Section 17.

Part C. General

24. Changes to these terms

Ozone may update these terms from time to time. The current version is always posted on this page with its date.

25. Contact

Questions about these terms go to Polaris Labs LLC, DBA Ozone Group at software@ozonegroup.co.